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Updated: My Honest Review of Massage Envy

Massage Envy West Hartford, Connecticut
The waiting room in the entrance of the West Hartford, Connecticut Massage Envy Spa

Y’all know I am the frugal goddess.  However, I am not that thrifty when it comes to my skin.  I’ve put out decent money over the years for products and services to address my old foe, acne and Massage Envy is a recipient of a good portion of it.

I joined massage envy after going in for what I thought would be a one time facial as a treat to myself. I was a bit skeptical when the cashier started talking to me about membership, but there was a glowing happy customer next to me and I thought, what the hell, I’ll just treat myself for the next 6-months.  That was more than a year ago. The fact that I am still a member should say a lot!


You Should Know (Good and Bad):

  • They use Murad products, exclusively which helps to keep their costs low. This savings is subsequently passed back to clients. I was already a big fan of Murad before I joined Massage Envy so this was a bonus for me.
  • You can use your monthly session for a massage or facial.
  • You can roll over your unused services. However, if you cancel your membership or your membership ends and you have unused pre-paid sessions, you have to use them within 30-days.
  • Your membership is with a specific location. For example, I joined their West Hartford, Connecticut location but I can’t use it at their Manchester or Avon locations which are towns that border mine.  {I received clarification for this at my last visit. You can use your membership at any Massage Envy location across the U.S.}
  • You can’t use prescription grade retinol or prescription anything on your skin for a week before your appointment. They ask  and remind you about it when you make your appointment. This is for your own good, so it’s just better to be honest and upfront about it!
  • If you miss your appointment, you lose your pre-paid session. They have an automated system that calls you 24-hours before your appointment. So if you have the slightest indication that you might not be able to make it, it’s just best to cancel at that time.
  • The monthly fee is $59 for my location. There is an extra $10 fee that you have to pay for the products that they use after every facial. Payment is automatically drawn from your account on the day that you agree on.
  • They talk you through every step during the session so you know exactly what they are doing. I know a lot of people don’t like this, but I wasn’t at all bothered by it. It helped me to realize the extensive knowledge that their esthetician’s have and it also helped me to develop a relationship with the esthetician.
  • I’ve used other spa services where the esthetician comes in and out of the room. This has never happened at Massage Envy. They stay with you throughout your 60 minute session. They even massage your hands and neck and shoulder when they are waiting for the peel and masks to do their thing.
  • The space is nice, relaxing, clean and spacious with sound proof walls so no distractions from people in the hall or clients in adjoining rooms.

Massage Envy Facials (thumbs up)

I’ve used my prepaid sessions for both facials and massages. I go once a month now (especially since my massive acne break-out back in April) for the Clarifying Enzyme Acne facial which includes: deep pore cleansing, exfoliation, extraction and a peel which is something I would never try at home. By the way, facials are recommended monthly which coincides with the cell turnover rate of skin. It is of course a day-spa with dim lights, new age music, low voice levels but after 3-months of consistent appointments, I saw it as a “benefit” vs a “treat”.   My skin certainly isn’t perfect, but it’s better than when I started last year and definitely better than it was after the atrocity that took place in April.

Massage Envy Massages (thumbs down if you are looking for a relaxing massage)

As for their massages… I wouldn’t recommend going there if you are looking for a “relaxing” massage.  I think their people are the therapeutic, deep tissue, type of  massuese’s. As a matter of fact, their sites says that their massages cater to people with chronic pain, rheumatic/arthritic conditions, fibromyalgia, etc. Even so, my muscles could just REALLY be tender, but both times, the applied pressure was just too intense for me. As a matter of fact, I honestly felt like I was being tortured.

I noticed that they are offering a hot rocks massage at my location. I’ve had this before and they are very relaxing. I’ll think about trying it later on down the road and will post an update then.

Have you tried Massage Envy or any other spa chain? What was your experience?

XoXo, Natasha



About Natasha Samuels

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  1. I use to be a therapist with massage Envy Thornton, Co. The sad thing is, that they push the deep tissue on there customer. I am a relaxation therapist, in when I worked there. I always had to fight for me, to even get booked. They would not explain anything, to the client’s about the different types of massage.

    I would not ever work for a massage Envy, after being there for 4 year’s. and got treated so bed by them.

    • Natasha Samuels

      I found a therapist from Brazil who was excellent. She actually did deep tissue but I felt it was beneficial and helped the issues that I was experiencing. She was there for about 6 months though and the woman who they recommended me after she left, tortured me. Well, that’s what it felt like. The turnover at ME is ridiculous. I love their pricing and their offerings but dont’ get too attached to any of their therapists.

  2. I have $1,600 in pre-paid massages and I can’t use them until I unfreeze my acct, once it’s unfroze, they continue to take money out of my bank account and I get another massage I can’t afford.

    I am presently unemployed and cannot afford the monthly fee and tipping after any massage.

    In my opinion, if I paid for something, it’s mine. If you hold my purchases for ransom until I give you more money…. sounds rather shady, doesn’t it?
    $1,600 is a lot of money to just hand to a business to walk away from a contract.

    I could easily use my pre-paids, but can’t afford the tip. I’ve worked tip jobs before and stiffing the employee is just beyond a cold, calloused thing to do.

    THIS PLACE HAS A HORRIBLE CONTRACT!!! Google: “Massage Envy complaints” and read!

    • Natasha Samuels

      Wow, $1600.00? So you never used any of their services for like 2 years or so then? No, you can’t use the accumulated funds when they freeze your account. Mine is frozen currently. I had to cut back on my discretionary spending after I bought a house and had no other choice. Maybe you can unfreeze it for a few weeks and try to see if you can use some of the credit.

  3. ABSOLUTELY LOVE MASSGE ENVY. I have had massages and facials. Love both. I switched my location with no issues at all. I love my therapist. She applies just the right pressure and asks me if the pressure is too light or too hard. They are just great. I feel like a queen when I go there. The tranquility room is awesome too. I loved it so much I had my husband join – he was skeptical but has fallen for this place also. We have been to other places but the value for what you are getting and the quality and cleanliness of each Massage Envy site can’t be beat. I often wait for my husband while he gets his massage in the tranquility room. I spend a nice quiet relaxing hour in there. I just love it all around. Any issue I have had I have discussed with a manager and they always made up for it. Can’t say enough good things about this place. I have paid over $200 for massages that have not had the same quality. For $60 a month you can’t beat it.

    • Natasha Samuels

      Hi Lisa. Thanks for your comment. Massage Envy has a really great program. I was even using their massage services for a while, but the woman who I found that I really felt comfortable with, left the company after 6 months. They seem to have a high turnover rate there. I hope that will improve. As customers, we love continuity.

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    My Honest Review of Massage Envy – One Woman's Style.

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    Is it simply me or does it give the impression like a few of these remarks appear
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  5. Tremendous issues here. I am very glad to peer your post.
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  6. Hi. First off, I really would love it if you called us Massage Therapists. Masseuse is a derogatory term for any LMT. It insinuates that we provide sexual favors. We don’t.
    as for all of the Massage Envy LMTs being deep tissue therapists, Not true. I work for a massage envy, and we have a group of therapists on our staff who exclusively do relaxation an energy work. They love it, do it phenomenally and allow those of us who want to focus on medical work to do so. I would encourage you to let the front desk know your needs and know what you really want to properly match you with a therapist. Otherwise, talk to your therapist and tell them to LIGHTEN UP. If they don’t listen, STOP THE SESSION.

  7. my sister and i went to Massage Envy for the first time a couple of months ago…we both had gift cards we needed to redeem. we had massages, which we both loved. my masseuse asked if i preferred a deeper massage and i said yes! overall, i was really pleased. i’ve never tried them for facials, but would be willing to consider them as a result of your honest review.
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    • Hi Donna,
      Actually, they asked me about the pressure also and even when they eased up a bit, I still found it uncomfortable. The worst of it was the back of my legs. I suspect that my issues there might have been as a result of the heels that I wear. The facials are really good. I actually have a steamer at home that I use from time to time. However, as I mentioned, I would NEVER do a peel at home. I see people touting these on Youtube and 1) I don’t know how they got the products and 2) I think it’s irresponsible to convince people that they can try these at home. There was one that I watched where the woman’s skin literally turned brown and she had to peel it off over a the course of a few days. Ummm, I don’t think so!